Delivery Terms

We offer Standard and Free Delivery options – both of which aim to deliver within 5-7 working days of receiving an order. Working days do not include weekends or bank holidays – both Scottish and English. This is an aimed for and not a guaranteed date.

Naked Soap Company Ltd products are all handmade fresh to order, and therefore items are not ‘shelf-ready’ to be delivered. Orders can take up to 7 working days to fulfil dependant on the items contained within the order and their relevant handmade production times. This ensures that the items that reach you are as fresh as possible and have the longest possible shelf-life.

We aim to deliver orders within 5-7 working days of receipt, however there may be instances where delays occur such as but not limited to high order volumes, acts of nature, supplier issues or external courier issues which are outwith our control.

Naked Soap Company Ltd carry out our own deliveries within the KY, FK and EH postcode areas through a network of directly employed delivery drivers, ensuring that our parcels reach you in the best possible condition. Our drivers are also trained in our products and are able to provide general advice at the doorstep.

Deliveries outwith the above postcodes are dispatched via our approved external courier – APC Overnight. We cannot accept any liability for any service disruptions or otherwise caused via APC Overnight.

Any questions regarding your order status should be directed to: hello@nakedsoapcompany.co.uk or via our Facebook page. You can check your order status directly on your account page here.

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